Terms and Conditions for Whitekirk Golf & Leisure

Introduction

To help you get the best out of Whitekirk Leisure and to understand our responsibilities to you and your responsibilities to us, please read these terms and conditions. The language we use should make these terms and conditions as clear as possible. If you have any questions, a member of our team at your club will be happy to help you.

There are 2 parts to our terms and conditions as listed below

Part A – terms and conditions of membership

All members must keep to the same terms and conditions, including adult and child members whose memberships are linked to other members and child members whose application form has been signed on their behalf by an adult.

Part B – rules and regulations for using facilities

These terms and conditions apply to all our members and their guests. They are necessary to make sure we can offer an enjoyable and safe environment for you, your guests and our other members to share during every visit to your club.

These terms and conditions apply at all times and take priority over anything a member of our team has told you. These terms and conditions replace any previous versions.

Part A – terms and conditions of membership

Definitions that apply to part A

You – the lead member

Linked member – anyone who is linked/ joined to your membership

Your entire membership – your membership and the membership of your linked members e.g. Family

We and us – Whitekirk Golf & Leisure

Your club – the Whitekirk Golf and Country Club which you have applied to join or have been transferred to

1 Responsibilities of lead members and linked members

A – Every person who signs the membership application will be jointly and individually responsible under this agreement.

B – This means that:

  • If one of those people tells us to do anything in relation to the membership (including ending it) we will take that as authority from all of them;
  • Each of those people will be responsible for paying all the appropriate membership fees for themselves, for any other people who have signed the form and for all linked members (whether adults or children); and
  • Each of those people will be responsible for paying any extra charges and fees which they, any other people who have signed the form, a linked member or a guest has to pay for using facilities and services not covered by the membership category.

C – The responsibility in A1b for the fees and charges of any linked member continues until:

  • The linked member’s link with the lead member changes in any of the ways set out in A8 ‘Changing your membership’; or
  • The linked member ends their membership by following the procedure in A14 ‘Ending your membership’.

D – The rules in A1a to c also apply to anyone who makes an application online.(if not currently running or cancelled in future ignore this clause)

E – All of these terms and conditions of membership apply to you and all linked members unless we tell you otherwise.

F – You and all linked members must keep to the rules and regulations for using facilities set out in Part B.

2 Notice Period

A – We calculate your membership in whole calendar months. This means that the following applies.

  • Anywhere in these terms and conditions where we ask you to give notice of one calendar month or more, if you give notice during a month, we will treat it as if we received it on the first day of the following month and the notice period will run from that day. For example, if you need to give us one month’s notice to end your membership and we receive your notice on 23 May, your notice will start from 1 June, it will run out on 30 June, your membership will end on 30 June and you will pay one more direct debit (on 1 June) after giving notice. The only exception to this is if you give us notice at the beginning of a month. This means that if we receive notice from you up to and including the fourth day of a month, we will treat it as if we received it on the first day of that month and the notice period will run from that day.
  • Anywhere in these terms and conditions where you can give notice to end your membership from the end of the month, when you give notice we will end your membership at the end of the month during which we receive your notice as long as you have met all other requirements associated with it. For example, if we receive your notice on 23 May (with any supporting evidence we have asked for), your membership will end on 31 May and you will not have to pay any more direct debits after 31 May. There are no exceptions to this rule. For example, if you give us notice on 1 June, your membership will end on 30 June and you will not have to pay any more direct debits after 30 June.

B – If you want to give notice, it must be in writing (addressed to the Membership or Finance Department at your club). We will accept notice by email (the email address is countryclub@whitekirk.com). If you need to give us evidence of certain things, you can provide them as attachments to an email.

C – Your notice is not effective until we have received it. We strongly advise that when you give notice you get proof that we have received it. For example:

  • If you send us notice by post, send it by recorded delivery (we will have to sign the delivery notice when we receive it);
  • If you hand your notice in at your club, ask for a written signed receipt; or
  • If you send us your notice by email, ask for a delivery receipt.

D – We will confirm we have received your notice within 10 days of receiving it. If you do not receive this confirmation within 10 days, you must immediately let your club know so they can check whether we have received it.

E – From time to time we will need to contact you about your membership, so it is important you let us know if your address, contact phone/ mobile number or email address changes.

F – If we need to give notice to you:

  • It will be effective if we send it to the address or email address we have in the records we hold about you; and
  • If we give notice during a month, our notice period will run from the first day of the following month.

3 Membership categories

A – You are entitled to use the facilities available under your category of membership. Your club will give you information about the range of facilities available to you and when you can use them. Each category of membership may have certain restrictions, which only apply to that category of membership. We will tell you about these restrictions when you join or when you change your category of membership, whichever applies. You can also get details from our website.

B – We may choose to stop providing certain categories of membership. If this is the case and you are a new member or an existing member, you will not be able to take advantage of these categories unless they become available.

C – So that your children or grandchildren can enter your club (whether or not they use the facilities), you need to link them to your adult membership. We will also need a letter of permission, or signature, from the person who has parental responsibility for your child or grandchild before they can use your club’s facilities. The child’s membership fees will be based on their age and, if relevant, will increase from the month following each birthday. When a child turns 18, they will become an independent adult member and will need to sign a new agreement in their own right. If you continue to pay the young person’s membership, you should also sign the young person’s agreement. We have the right to limit the number of children linked to an adult’s membership.

D – To allow your nanny to enter your club to supervise your child, you will need to link the nanny to your membership and pay the appropriate membership fee. You can only do this if you have a child under 11 linked to your membership. You cannot link the child’s parent or grandparent as a nanny. Your nanny will not be able to use the facilities when they are not with your child.

E – If you have children or a nanny linked to your membership, they have the same access rights as you do. For example, if you have off-peak membership, your children or nanny can use your club at off-peak times only.

F – If you have a disability, which means you need someone to help you use the facilities at your club, you can sign your assistant in as a guest. You will not have to pay a fee. However, the assistant can only use the facilities to help you.

4 Membership types and length of membership

4.1 Standard membership

A – Standard membership will begin on the day when you make your membership application.

B – Your membership will run for the initial period, which is at least 12 full calendar months (see A4.1c) and will continue then indefinitely until you give us at least three full calendar months’ notice in writing in line with A2 ‘Notice’, unless:

  • You end your membership at the end of the initial period (see A4.1e);
  • You switch to Flexible membership at the end of the initial period (see A4.1f);
  • You switch to Flexible membership during the initial period (see A4.1g);
  • You end your membership early (see A15 ‘Ending your membership early’); or
  • We cancel your membership (see A16 ‘Cancelling your membership’)

C – The ‘initial period’ is the full 12-calendar month period from the 1st of the month after the date you made your membership application, together with the part of a month as mentioned in A5d ‘Starting your membership’

D – This means that your minimum commitment is to pay for the first 12 full calendar months of your membership with us (together with the part of a month as mentioned in A5d ‘Starting your membership’), even if you pay by monthly direct debit and cancel the direct debit before then.

E – If you want to end your membership from the end of the initial period, you can give us one calendar month’s notice (see A2 ‘Notice’) as long as we receive your notice any time up to and including the first day of the final calendar month of your initial period. If you give us notice but we do not receive it by the first day of the final calendar month, your membership will not end at the end of your initial period. Instead, we will treat your notice as if we received it on the first day of the following month and your membership will not end until three months after that date. We will contact you in writing at an appropriate time towards the end of your initial period to remind you of this. There is more information on ending your membership in A14.

F – If you want to switch to Flexible membership from the end of the initial period, you can give us one calendar month’s notice (see A2 ‘Notice’) as long as we receive your notice at any time up to and including the first day of the final calendar month of your initial period. If you give us notice but we do not receive it by the first day of the final calendar month, your membership will not switch at the end of your initial period. Instead, we will treat your notice as if we received it on the first day of the following month and your membership will not switch until three months after that date. We will contact you in writing at an appropriate time towards the end of your initial period to remind you of this. Before we can switch you to Flexible membership you and any linked members who have signed your membership application will need to sign a new membership application.

G – If you want to switch to Flexible membership at any other time, you can give us three calendar months’ notice (see A2 ‘Notice’). Before we can switch you to Flexible membership, you and any linked members who have signed your membership application will need to sign a new membership application. If you are still in the initial period of your Standard membership, you will have to pay a charge which is the same as three months of your new Flexible membership fee. If you are still in the initial period of your Standard membership, your initial period will end.

H – If you switch to Flexible membership at any time, from the date of the switch your notice period will change to one month and your membership fees will change to the current fees for Flexible membership (as advertised for new members at your club).

4.2 Flexible membership

A – Flexible membership will begin on the day when you make your membership application.

B – Unless you end your membership early (see A15 ‘Ending your membership early’) or we cancel it (see A16 ‘Cancelling your membership’), it will run for the initial period, which is at least three months (see A4.2c) and will continue then indefinitely until you give at least one full calendar month’s notice in writing in line with A2 ‘Notice’.

C – The ‘initial period’ is the full three-month period from the 1st of the month after the date you made your membership application, together with the part of a month, as mentioned in A5d ‘Starting your membership’.

D – This means that your minimum commitment is to pay for the first three full calendar months of your membership with us (together with the part of a month as mentioned in A5d ‘Starting your membership’).

E – If you want to end your membership at the end of the initial period you can give us one calendar month’s notice at any time up to the first day of the third month of your membership. We will contact you in writing at an appropriate time towards the end of your initial period to remind you of this.

F – There is more information on ending your membership in A14.

G – You can switch to Standard membership at any time as long as Standard membership is available at your club.

H – If you want to switch to Standard membership, you must give us one month’s notice (see A2 ‘Notice’). Before we can switch you to Standard membership you and any linked members who have signed your membership application will need to sign a new membership application.

I – If you switch to Standard membership, the following will apply from the date of the switch.

  • Your notice period will change to three months.
  • A new initial period may apply, which will run from the date when you joined your club as a Flexible member, but will be calculated as if you had joined as a Standard member (see A4.1c). For example, if you joined as a Flexible member eight months ago, your initial period will be the same as for a Standard member (12 months), but will last for only four months from the date when you became a Standard member.
  • Your membership fees will change to the current fees for Standard membership (as advertised for new members at your club).

5 Starting your membership

A – You will need to pay an administration fee when you join. You can get details of these charges from your club, from time to time we may wave this fee.

B – You may have to pay a joining fee when you apply for membership.

C – If you ask us to reduce your membership fee because you meet a special condition, for example because you work for a particular employer, you will need to prove that you meet the condition before we will reduce your fee and, from time to time, we may ask you for up-to-date proof that you still qualify for the reduced fee.

D – You will need to pay an amount to cover your membership fee from the day that you join until the 1st of the following month. If you join after the 20th of the month, you will need to pay for the rest of the current month, plus the whole of the next month.

E – When you and anyone linked to your membership join, you may need to have your photograph taken. This is to allow us to check your identity when you enter your club.

F – You can change your mind about joining. To do this you will need to give notice in writing. If you change your mind, we will refund any fees you have already paid and your entire membership will end. You can do this at any time up to seven working days after making your membership application or up to the first time you or any of your linked members enters your club to use the facilities, whichever is the earlier.

6 Membership fees

A – For Standard membership you must pay for your membership either by making one payment each year or by making monthly payments by direct debit, unless we agree otherwise.

B – For Flexible membership you must pay for your membership by making monthly payments by direct debit, unless we agree otherwise.

C – Monthly payments are due on the 1st of each month and cover that month. We will ask your bank for your monthly payment around the fifth working day of each month

7 Membership cards

A – As soon as possible after you make your membership application, we will send or give you and any linked members (except for children under the age of two) a membership card that you (or they) must use each time you (or they) enter a club. We may refuse to allow you (or them) to enter a club if you (or they) do not have your (or their) membership card.

B – If you lose your card we will provide one replacement card free of charge. For each replacement card after that we will charge you an administration fee of £5.

C – Your membership is personal to you and you cannot transfer it to another person. You must not lend your membership card to another person. To protect all of our members, we may ask to see another form of identification (besides your membership card) before we allow you into our clubs.

D – If another person uses your membership card, we have the right to end your membership. Please read clause A16 ‘Cancelling your membership’.

8 Changing your membership categories and linked members

A – We realise that your needs can change over time, so you can apply to change your membership category by contacting your club. You can only change your membership category after the end of your initial period.

B – You may need to provide proof that you qualify for the new membership category you are applying for.

C – When you change categories, your membership fees will change to the current fees advertised for that category for new members at your club. You will have to pay any difference in the joining fee and membership fees between your new category and your old category. If you pay your membership fee in one payment each year and your initial period has ended, we will refund any overpayment relating to the period after you change your membership category. We will not refund any joining fees you have already paid.

D – If you want to link another adult member to your membership, we will need their signature to make the change.

E – If you are linked to another member, either you or the other member can ask to remove that link. If the linked member also wants to end their membership, they will need to give the period of notice that applies to their membership type and the initial period will still apply as explained in A4 ‘Membership types and length of membership’.

F – If we remove someone from a linked membership, the member who is left will become an individual member. If we remove the link between two members, each member will become an individual member.

G – If we add someone to your membership as an adult linked member and you are still within your initial period, both you and your new linked member will start a new membership and a new initial period will apply to both of you, starting on the 1st of the month after the date we add the linked member.

H – Except where a linked member (who can be an adult or a child) ends his or her membership, any changes to your monthly payments caused by adding or removing a linked member will apply from the 1st of the month after the change takes place, as long as we receive notice of the change by the 20th of the month. Changes to your monthly payments when a linked member (adult or child) has ended his or her membership will apply at the end of the linked member’s notice period.

9 Other charges

A – There may be an extra charge for a small number of facilities and services. We will display the current charges on a noticeboard in your club or you can get a list of the current charges from your club reception.

B – For the purposes of working out the charges, we treat bank holidays as peak time. If you have an off-peak membership, you will be able to use your club during off-peak times only (please ask your club for details of these times).

C – Charges may vary from time to time and from club to club. For details of all charges and fees, please contact the membership team at your club.

D – If you or a linked member uses these extra facilities and services or has to pay a guest fee but does not pay for them at the time, we will take the charges using your credit card (or, if this is not available, by direct debit).

10 Guests

A – You and any other linked adult member (except nannies) can introduce guests to your club. You or the linked member introducing the guest must:

  • Sign in any guests at reception;
  • Stay with the guests at all times; and make sure the guests are aware of, and keep to, our rules and regulations set out in ‘Part B – rules and regulations for using facilities’.

B – Guests must pay the appropriate fee to use the facilities at your club. Guest fees may be different at each club.

C – You can get details of the guest fees which apply at your club on our website or from your club.

D – There may be restrictions relating to guests. Guests are only entitled to use the facilities that you (or the linked member who introduces them) can use under your membership. If you, your linked member or your guest breaks any of the rules relating to guests set out in these terms and conditions, or any other rules we have told you about, you (or your guest) must pay the full guest fee and we may withdraw the right for you or any linked member to invite guests to your club for up to three months.

E – You and any other linked adult member (except nannies) may sign in up to three guests at any one time.

F – You can sign in the same adult guest up to six times a year, but no more than twice in any month.

11 Ending your membership

A – If your membership has no linked members, only you can give notice to end it.

B – If your membership has linked members, the following rules apply for ending membership.

  • If you give notice to end the membership, we will treat it as applying to you and to all linked members unless you tell us otherwise.
  • If a linked member who has signed the membership application form gives notice to end the membership, we will treat it as applying to you and to all linked members unless the person giving notice tells us otherwise.
  • If your membership is ended, it automatically ends the membership of all linked members.
  • Individual adult linked members can end their own membership by giving us notice.
  • You can end the membership of individual linked children by giving us notice.

C – The notice periods and the restrictions on giving notice in the initial period are set out in A4 ‘Membership types’.

D – You must continue to pay your membership fees until your membership ends.

E – Your membership will end at the end of your notice period.

F – You must not enter any club once your membership has ended. Linked members must not enter any club once their membership has ended.

12 Ending your membership early

12.1 Medical condition, loss of employment, insolvency, employment relocation, house move or other changes in personal circumstances

A – At any time you can end your membership if:

  • You are suffering from a medical condition which means you are unable to use your club’s sports facilities (this does not include pregnancy, but does include a medical condition that arises during pregnancy);
  • You lose your employment or are declared insolvent;
  • You are being relocated in your employment to a location which is more than 10 miles from a Whitekirk Golf & Leisure club;
  • You are moving home to a location which is more than 10 miles Whitekirk Golf & Leisure club; or we are satisfied that there has been a change in your personal circumstances, other than those listed above, which means that it is no longer reasonable for you to use your club’s facilities or to continue being a member.

B – To end your membership for one of the reasons listed above, you must give us notice in writing in line with A2b ‘Notice’. Your membership will end on the last day of the month in which we receive your notice or your suitable evidence, whichever we receive later (see A2a ‘Notice’, second bullet).

C You must give us suitable evidence, but you do not need to provide this at the same time that you give us notice.

12.2 Increase in membership fees

A – At any time, you can end your membership if we give you notice under A15 (‘Changing your membership fees and this agreement’) of an increase in your membership fee of more than either 1% above the rate of inflation according to the Retail Prices Index or 3%, whichever is higher.

B – You must give us notice in writing in line with A2 ‘Notice’. The period of notice is one calendar month for Flexible membership or three calendar months for Standard membership.

12.3 Significant changes at your club

A – At any time, you can end your membership if we give you notice that we intend to:

  • Change the location of your club; or
  • Close your club permanently.

B – At any time, you can end your membership if we give you notice that we intend to permanently withdraw the whole of the indoor swimming pool or the whole of the gym from your club.

13 Cancelling your membership

A – We will not tolerate our staff or other members being verbally abused or intimidated or being physically threatened. If we find this to be the case, we have the right to report you to the police, to ban you immediately and permanently from your club and to cancel your entire membership.

B – We may also cancel your entire membership in the following circumstances.

  • If you or a linked member breaks or repeatedly breaks this membership agreement or the club rules and you do not or cannot put it right within seven days of us writing to you about it
  • If, with your knowledge or permission, another person uses your membership card to get into any club.
  • If, with a linked member’s knowledge or permission, another person uses that linked member’s membership card to get into any club.
  • If you, your linked member or your (or a linked member’s) guest uses rude or abusive language or behaves or threatens to behave in a violent or aggressive way at Whitekirk Golf & Leisure club.
  • If, for a period of longer than 12 calendar months, neither you nor any linked member uses any club facilities.

C – If we receive any complaint about your behaviour or that of a linked member at any Whitekirk Golf & Leisure club or if you or a linked member persistently behave inappropriately, or if we believe that your continued membership (or that of a linked member) is not in the interests of other members of your club, we have the right to suspend your entire membership. You have the right to appeal against our decision. You can get details of our appeal procedures from Whitekirk Golf & Leisure club. If we are not able to sort out the issue following your appeal, we have the right to cancel your entire membership.

D – If we cancel your membership for any of the reasons in clause, we have the right to keep a proportion of the money you have paid under this agreement to cover any reasonable costs we have had to pay. We will also not accept any future applications you make for membership at Whitekirk Golf & Leisure club and you will not be allowed to enter the premises as a guest or for any other reason.

14 If you do not pay your membership fee when it is due

A – If you do not pay your membership fee when it is due, we will write to you to let you know. If you are paying by direct debit, we will try to take this payment from your account again later in the month. If that is unsuccessful, but your direct debit instruction is still in force, we will try to take payment again in the following month for the payment you have missed and the amount due for the current month.

B – We may refer any missed payments, including any future payments that are due as part of your contract (for example, payments you owe for the rest of an initial period or notice period), to a debt-collection agency and credit reference agency.

C – If you fall behind with your membership payments for more than 30 days, we will charge youan administration fee of £50. We will also charge an administration fee of £10 for each missed payment.

D – If you do not pay for your membership, we may prevent you and any linked members (adults or children) from entering any club. This does not mean we will end your membership.

E – Cancelling your direct debit does not mean you have given us notice to end your membership. You must give us written notice in line with A2 ‘Notice’.

15 Changing your membership fees and this agreement

A – We may increase membership fees automatically each year by up to either 1% above the rate of inflation, according to the Retail Prices Index, or 3%, whichever is higher. If we do this, the new fees will come into force on 1 January each year.

B – If we plan to increase the membership fees by more than the higher of these amounts, we will give you at least three months’ notice if you have Standard membership or at least one month’s notice if you have Flexible membership. We will give you notice of the change by writing to you (as described in A2e and f ‘Notice’) and by displaying a sign on the noticeboard in your club.

C – We have the right to increase membership fees at any time to take account of any increase in the rate of VAT. We will make every reasonable effort to give you at least three months’ notice of the increase (either in writing or by displaying a sign on the noticeboard in your club).

D – We may make reasonable changes to this agreement, to these terms and conditions in Part A and to the rules and regulations in Part B or displayed in your club, at any time, as long as we give you notice before we make the changes.

16 Making changes to your club or its facilities, services and activities

A – If we decide to change the location of your club or to close it permanently the following will apply.

  • We will make every reasonable effort to give you at least three months’ notice of the change or closure (either in writing or by displaying a sign on the noticeboard in your club).
  • You can end your membership by giving us notice in writing in line with A2 ‘Notice’. You must give us one calendar month’s notice for Flexible membership or three calendar months’ notice for Standard membership’.
  • If we cannot give you three months’ notice of the change or closure but you want to end your membership, you can give us written notice, which ends on the date when the changes start to apply. We will refund any part of your membership fee you have already paid for a period after that date.

B – We have the right to increase, reduce or withdraw certain facilities, services or activities in any of our clubs either permanently or temporarily (for example, to carry out cleaning, repairs, maintenance or security work).

C – If we decide to permanently withdraw the whole of the indoor swimming pool or the whole of the gym from your club, we will give you three months’ notice in writing.

D – If we give you notice under A19d that we have decided to withdraw squash or tennis facilities and your membership category includes racquet facilities, you may ask us to reduce your membership fee to that which applies to your membership without racquet facilities.

E – If we decide to make any other change to the facilities, services and activities available at your club, we will give you notice by displaying the notice on your club’s noticeboard if this is reasonably possible.

F – If your club is closed for more than seven days in a row and we do not provide another facility (this may be a facility with fewer services or a temporary facility) at your club or somewhere up to 10 miles from your club, we will refund a percentage of your membership fees which relate to the period that your club is closed, but not including the first seven days. This does not apply if we permanently close a whole facility (for example, the pool and gym or tennis facilities) or if we have to close the facility due to reasons outside our control.

G – If we have to close facilities or clubs for reasons outside our control, we will try our best to provide other facilities or consider whether we should pay you any compensation.

H – We will display details of the opening and closing times for your club at reception. Opening times may vary during the Christmas period and on other bank holidays. We will let you know about these temporary changes on your club’s noticeboard. We will give you at least one month’s notice if we reduce the opening hours of your club.

17 Complaints

A – We are committed to making sure our members are satisfied with the service we provide, but we are realistic enough to know that things don’t go according to plan all the time. If you or your guests have a complaint, we want to know about it as soon as possible so that we may fully investigate it and sort the matter out.

B – If you have a complaint, you should first tell a member of staff at your club. If you are not satisfied with their response, you should contact the supervisor on duty at your club. If you are still not satisfied, you should contact the manager at your club. If you are still not satisfied with the general manager’s response, you can write to either the area manager or the regional director of your club at our head office.

18 Liabilities

A – We do not accept liability for damage or loss to your property or a guest’s property that may happen on the premises or within the grounds of your club, other than the liability, which arises from our negligence or our failure to take reasonable care.

B – We do not accept liability for the injury or death of any member, child or guest that may happen on the premises or within the grounds of your club, other than the liability, which arises from our negligence or our failure to take reasonable care.

C – Nothing in these terms and conditions is meant to limit any rights you might have as a consumer.

19 Data protection

A – We keep to the Data Protection Act 1998.

B – We will deal with all information we hold about you in line with our privacy policy, which you can get from our website at www.whitekirk.com or from Whitekirk Golf & Leisure club. If you want to know what information we hold about you, or you wanted us to correct any information we hold about you, the appropriate procedures are set out in our privacy policy.

20 Children

A – We welcome children to our clubs but they must behave reasonably. They must not put themselves or other people in danger or prevent other members from enjoying the club or its facilities. If your child is behaving unreasonably, we have the right to speak to you or the child about this.

B – If your child continues to behave unreasonably, whether on one visit to the club or over a number of visits to the club, we will try to sort out the issue by meeting with you. If we cannot sort out the issue during the meeting, we have the right to suspend the child from using any club.

C – If we suspend your child from using a club and you want to appeal against this, you must appeal in writing to the regional director of your club at our head office.

Part B – rules and regulations for using club, facilities and activities

Definitions that apply to part B

You – any person using the club facilities under your membership

Linked member – Anyone who is linked to your membership

Your entire membership – your membership and the membership of your linked members

We and us – Whitekirk Golf & Leisure club

Your club – the Whitekirk Golf & Leisure club which you have applied to join

1 General health and safety

A – As your safety is our main priority, we do not allow crockery or glasses outside the clubhouse or in the pool area unless we have organised this and appropriate safety precautions have been taken.

B – We do not allow pets (except for registered working assistance dogs) in the club.

C – To protect the safety of all members and guests, you must pay particular attention to all signs relating to health and safety in our clubs. If you do not understand a notice or sign please ask one of our team members at the club.

D – Fire exits are clearly marked throughout the club. If there is a fire or if you hear the fire alarm, you should make your way out of the club through the nearest possible exit to the advertised assembly point in the car park.

E – If you suffer an accident or injury on our premises, you must report it and the circumstances under which it happened to the senior manager on duty immediately.

F – For legal and health reasons, you must not smoke while using any of the club facilities.

G – While you are at the club, we expect you to behave appropriately, respectfully and politely, and dress appropriately (for example, by not wearing your swimsuit in the clubhouse), at all times. We can prevent you from entering the club or ask you to leave if we think that your behaviour or appearance is not suitable.

H – You should not use the club if you have an infectious illness or condition.

I – For your safety, when using the studio, you must wear appropriate footwear for the playing surface (for example, non-marking smooth-soled shoes for Table Tennis or PT).

2 Your children’s health and safety

A – Children aged 11 or under must be supervised at all times by a member over the age of 18, including in any play area. However, this does not apply if they are at an activity we organise at the club, which parents and guardians do not need to go to (we call this a ‘supervised activity’). In clubs where family changing rooms are not available, children over the age of 8 can use the changing rooms without supervision.

B – If you cannot bring your children to a supervised activity, you can apply to the general manager to get a pass for named members of your immediate family to bring them instead. This person is not allowed to use any of the club facilities except the clubroom and changing room.

C – If your child is at a supervised activity, he or she must be registered with the person in charge of the activity, who must also have details of who will be collecting your child. We will not allow any other person to collect your child unless you have made a specific arrangement beforehand with the person you have left your child with.

D – You must not bring your children into the club or childcare facilities if they have an infectious illness or condition.

E – Children aged eight or over must use the male or female changing rooms, according to their sex (or a family changing room, if one is available).

F – Children aged 13 or under must not use the sauna, steam room or spa.

G – Children aged 13 or under may use the gym only when there is an organised activity for them.

3 Car park

A – You are only entitled to use the club car park while you are using the club facilities. You must park only in the spaces in our car park. If you do not have a disabled badge you must not park in the spaces reserved for disabled badge holders.

B – You park in the car park at your own risk. We do not accept liability for any loss or damage to your car, or personal belongings in it, while you are parked in our car park.

4 Swimming pool, sauna, spa and steam room

A – For health and hygiene reasons, you must make sure you and your children shower and use the toilet before entering the pool, spa, steam room or sauna.

B – You must at all times follow the pool, spa, sauna and steam-room rules and guidelines displayed in the club and any instructions a leisure assistant or manager gives you.

C – We may reserve the pool at certain times for adult-only swimming, aqua-aerobics classes, lessons or children’s activities. We will always try to let you know beforehand about these sessions by putting details on the club’s noticeboard.

D – Items (such as floats and inflatable items) that may prevent other members from enjoying our facilities will only be allowed at set times.

E – You are not allowed to use snorkels, masks, fins, flippers, radios or lilos in the club pools.

F – You are not allowed to shave, exfoliate (remove dead skin), use oils or conditioners or eat in the pool, spa, steam room or sauna.

G – Children aged three and under must wear swimming nappies.

H – Children aged 13 and under must be accompanied and supervised in the pool and the pool area by a member over the age of 18 or a nanny, even when a leisure assistant is present.

I – Children aged 15 and under cannot use the pools or pool area at adult-only swim times.

J – One adult should not supervise more than three children at one time.

5 Lockers

A – You bring all personal belongings to the club at your own risk. We do not accept legal responsibility for any loss or damage to these items.

B – If you lose a key or padlock to any locker you have hired, you will have to pay a fee to cover the cost of a new key or padlock as appropriate.

C – If you leave your belongings in a locker, we have the right to remove your belongings. You can claim the belongings we have removed from the club reception for up to two weeks after we remove them. After this time, we will not be responsible for the belongings.

D – If you find lost property, you must hand it into the club reception immediately. We will hold items for two weeks only before giving them to charity.

6 Gym and fitness facilities

Our aim is to make you feel better, and we try to make this as much fun as possible. We know that everyone has different aims, levels of skill, tolerance and fitness. Every moment you spend with one of our coaches is designed to focus on your needs.

A – Before you start using the gym or fitness equipment, we will ask you to speak with a gym instructor and have a supervised gym induction session.

B – Only qualified fitness coaches will set you an exercise programme. We fully support the Register of Exercise Professionals and all of our qualified coaches will either be on the register or will have applied to be on it.

C – If you have concerns about your physical condition, you must not do strenuous physical activities without first getting medical advice.

D – To make sure you get the most from every activity that you do at the club in the safest possible way, you should always make sure that you warm up properly and take time to cool down after your activity.

E – You should not take part in any physical activity that you may not be fit for. You are responsible for monitoring your own condition during physical activity.

F – You should tell the general manager, a qualified coach or a member of the membership team when you join about anything that is relevant to your physical condition. You should continue to keep this information up to date throughout your membership.

G – You are responsible for monitoring your own physical condition. If you suffer any unusual symptoms, you must immediately stop the activity and tell a health and fitness coach or any other member of staff at the club.